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Frequently Asked
Questions (FAQs)
Q: What number should I call if I'm not in the United
States?
A: Our phone number for international callers is 405-912-4095.
Q: What if I just want to speak to a human at Brand Hotel
Reservations?
A: Call us at 866-223-9330. We are open for business 8 AM to Midnight
eastern time, 7 days a week for your convenience.
Q: How do I cancel a reservation?
A: The easiest way is to cancel online with our new and improved cancellation
interface. Please go to the cancellation
page and click on the cancellation link. If you are cancelling a pre-paid
reservation, please note that we will refund 100% of the reservation less
a $20.00 reservation cancellation fee. Please note that different hotels
have different cut-off dates for cancellation. Failure to comply with
the hotel cutoff date may result in an additional one-night no-show penalty
fee.
Q: How do I register a complaint or request a refund?
A: You must formally register a complaint or request a refund via telephone
866-223-9330 and a live agent within 60 days of your checkout. Requests
beyond 60 days will not be honored, nor replied to.
Q: Is my credit card number safe?
A: Brand Hotel Reservations has the utmost respect for your privacy and
security. We never divulge any of your account information to anyone without
your express authorization. For added security, we require that you log
in using secure mode. We are very confident about the Internet security
provided by Netscape's Secure Sockets Layer protocol (SSL). The security
features built into Netscape Navigator, Internet Explorer and AOL 3.0
(Mac and PC), as well as the Netscape Enterprise Server, protect your
Internet communications with: server authentication (thwarting impostors);
privacy using encryption (thwarting eavesdroppers); and data integrity
(thwarting vandals).
Q: Why doesn't Brand Hotel Reservations accept my credit
card?
A: For your protection, Brand Hotel Reservations requires the billing
address of the credit card you're using in addition to the credit card
number. Also when you enter your credit card and billing information,
please make sure the address and zip or postal code are correct.
Q: What am I responsible for in regards to using this
site and its related information?
A: The capability of this site, and the information accessible, is without
any warranty of its performance, accuracy, completeness, merchantability,
good and workmanlike service or fitness for any particular purpose, and
the user accessing such information agrees to waive any and all warranties
with respect to same.
Access to this site and use of the information contained
thereon and/or the use of a credit card or other debit device or the creation
of any liability or obligation in connection with the access to or use
of the site is at the user's sole risk.
By proceeding to access and/or use this site and the information
contained beyond this page, user hereby acknowledges and agrees to the
term of usage set forth herein, assumes all risk of such usage and hereby
waives any and all liabilities and damages which may arise out of or is
in any way connected with user's access to or use.
In the event you do not agree to the above and foregoing
terms of usage, you are not authorized to access or use the information
and you must exit from this site.
Q: Which credit cards may I use?
A: Visa, MasterCard, American Express and Discover.
Q: How do I know if my reservation is confirmed?
A: We'll send you a confirmation email immediately after you complete
your reservation. Your confirmation email will include reservation dates,
hotel room rate, and rebate information.
Q: Why do some searches display properties with a red
Hot Rate button?
A: These properties represent special discounted properties available
only at Brand Hotel Reservations. We negotiate extremely favorable rates
for you and request that you pre-pay for these reservations at time of
booking.
Q: Why must I prepay for these special prices?
A: Brand Hotel Reservations has reserved these rooms in advance at these
very special rates, and we need to be paid in advance so that we can continue
to offer these great rates to our customers.
Q: How can I get a receipt for my stay?
A: Generally you will receive an itemized receipt from the hotel at departure.
If you stayed at a discounted prepaid room you will need to use your confirmation
email as a receipt for the room booked and paid in advance by credit card.
In this case you will only get an itemized receipt for incidental charges
on departure from the hotel.
Q: Why do I see a lower rate than the rate that I booked?
A: Rates change all the time. Booking far in advance may result in rate
changes near the time of your existing reservation. We do not have the
ability to modify a reservation to change to the lower rate. For Brand
Hotel special discounted-rate properties you may cancel and re-book, however
we will charge you the non-refundable $20.00 cancellation fee. For all
other properties with regular rack rates you will be bound by the hotel
restrictions with regards to cancellation and re-booking.
Q: Who do I contact if I have a general question?
A: For questions not answered above, please contact our Reservation Center
at 866-223-9330 .
Reservations: 866-223-9330
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